FAQ

Q5: How to deal with the quality issue?

A: Duration the guarantee period,we will provide a solution within 24 hours and provide free replacement accessories and lamps for any product that is not considered damaged. then Our products will be under the strict production and control system . More details please check our “SERVICE” on the menu of Delponting grow lights store

Q4: Do you offer a guarantee for the products? Poor quality is prone to problems, it will affect our company’s reputation and brand.

A: Yes, we offer a full 2 years warranty on the Light , and a full 5 years warranty on the ballast. Our company has been in this field for over 10 years, our rich manufacturing experience allows us to have a very good grasp of product quality. We are always on the way to develop and produce the high quality products.

Q3. Is it OK to print my logo on the products and customize the products with my own design?

A: Yes. Our R&D can fullfill your requests under the specific design , we will make the samples for you to confirm before you will place the orders.

Q2. What about the lead time? Do you have stock ready to ship?

A: Yes, we support Quickly delivery. To be shipped from our overseas warehouse (in the Germany 、USA and Canada) or our native factory in China, the shipment will be donne within 24hrs and it will take 3–5 days to arrive at your door. The shipping to other countries will take 5-10 days from our native factory in China, Bulk order production usually needs 2–4 weeks for order quantity more than 100pcs or more. Shipping methords are usually DHL、UPS、FEDEX、TNT ect. We pay more attention to make sure the transportation safety. Airline and shipping by sea are also optional.

Q1.Can I have the sample orders for LED or HPS series grow lights?

A: Yes, we are glade and welcome sample orders for testing and checking quality. Any of the sample orders are acceptable on our “Delponting plant grow light store”.

< 1 >